General Issues
We are happy to help you and answer your requests 24x7:
- by email at support@host-telecom.com,
- in the Facebook Messenger,
- in the Telegram,
- in the Viber,
- and by phone at +420 391 000 777.
Technical Issues
Technical tasks require deeper consideration, sometimes practical actions, and therefore are processed through the ticket system. You can create a ticket:
- in your account
- or by emailing support@host-telecom.com from the contact address.
You can also search the website for answers in the FAQs and guides.
Remote Working Hands
In situations where you need to carry out any work with the equipment located in the data center, but there is no possibility of personal presence, use the service of remote working hands.
Our highly experienced engineers can take any action required. Just write to us at support@host-telecom.com to describe the activities you want to take for the preliminary calculation.
The cost of work is 30€ for half an hour of work.
System Administration
Our system administrators can perform many specialized tasks for you, both one-time and on a systematic basis: install the necessary software, administer your infrastructure hosted by us, and so on.
The cost of services is calculated individually, depending on the tasks' type, volume, and complexity. For a preliminary calculation of the service cost, please write to us at support@host-telecom.com to describe the actions you wish to implement.